EL OLIVAR ECOLODGE-HOTEL MALAGA S.L is committed to providing excellent products and service, as well as making sure you are completely satisfied. If you have any issues or questions at all about a product of ours, please give us the opportunity to clarify and put things right.

These conditions shall apply to all sales transactions between EL OLIVAR ECOLODGE-HOTEL MALAGA S.L and the purchaser.

Price

All prices quoted on this website are accurate at the time of publication, are quoted in €uros and where appropriate include the Spanish sales tax (IVA) at the current rate. The price does not include the delivery of the order to the purchaser. This is an additional cost, unless otherwise stated.

Secure Online Payment

EL OLIVAR ECOLODGE-HOTEL MALAGA S.L provides a secure payment system. The purchaser may pay by bank or credit card payment through a secure on-line payment system, bank transfer or payment on delivery. Products will only be shipped once payment has been received in full in all cases except for payment on delivery, in which case the purchaser pays directly to the delivery person.

Delivery

1. The products purchased will be delivered to the person and to the address indicated in the order.
2. By default, invoices will be sent to the email address indicated by the client at the time of registration at EL OLIVAR ECOLODGE-HOTEL MALAGA S.L
3. On Saturdays, Sundays and holidays there will be neither departure nor delivery of orders.
4. However, its delay will not imply or cancel the order or any compensation.
5. An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt and indicate all anomalies on the delivery receipt.
6. For shipments outside of Spain contact us.

Your Right to Cancel

You have the right to cancel your entire order in writing within seven days of receipt and receive a refund of all charges. You will need to return the item(s) at your own cost.

Our Returns Policy

If you are not entirely happy with the products that you have purchased, you may return them to us within 7 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unopened and with the original packaging. Return of an item is at your own cost unless the item is faulty. A redelivery charge (at our standard rates) will apply to all items returned for exchange.

Certain items are excluded from our returns policy for hygiene and safety reasons. These items can only be returned in accordance with your legal rights and are toiletries and beauty products if the packaging seals have been broken.

If you have received the wrong items

Occasionally mistakes do happen. We’re very sorry if this has happened to you, but you have our sincere promise that we will do our best to get the correct items to you as soon as possible. Please call us at (0034) 672 019 737 or email elolivarmalaga(@)gmail.com to organize a return.

Our address for any returns is

El Olivar Atelier, C. Gómez, 2 29780 Nerja, Málaga, España

Damaged or Faulty Products

If the products are damaged or found to be faulty, the purchaser should contact EL OLIVAR ECOLODGE-HOTEL MALAGA S.L within three days of receipt of the products. Damaged products must be returned to EL OLIVAR ECOLODGE-HOTEL MALAGA S.L suitably packaged. EL OLIVAR ECOLODGE-HOTEL MALAGA S.L will replace or refund the items concerned.

Product Variations

Please note that product colour and texture variations occur naturally as part of the handmade manufacturing process and nature of the raw plant ingredients we use.

Complaints and Customer Service

The purchaser should inform EL OLIVAR ECOLODGE-HOTEL MALAGA S.L immediately of any problems by telephone (0034) 672 019 737 or email elolivarmalaga(@)gmail.com. We take complaints very seriously and will do our best to deal with them within 5 working days, although most complaints can be handled within a few hours. Please note that the purchaser is also welcome to contact EL OLIVAR ECOLODGE-HOTEL MALAGA S.L on any issue relating to their order on the contact telephone, or email listed above.

Disclaimer and Limitations of Liability

While EL OLIVAR ECOLODGE-HOTEL MALAGA S.L uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and will not be responsible for any errors or omissions or for the results arising from the use of such information. While EL OLIVAR ECOLODGE-HOTEL MALAGA S.L takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, EL OLIVAR ECOLODGE-HOTEL MALAGA S.L will not be responsible nor liable for your use of any other websites which you may access via links within this website. EL OLIVAR ECOLODGE-HOTEL MALAGA S.L does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with EL OLIVAR ECOLODGE-HOTEL MALAGA S.L The entire liability of EL OLIVAR ECOLODGE-HOTEL MALAGA S.L under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

EL OLIVAR ECOLODGE-HOTEL MALAGA S.L will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.